Made4Her

Our Quality Guarantee:

We stand behind every product we sell. Your satisfaction is our top priority, and we back it with our comprehensive guarantee:

100% Satisfaction Guarantee:

• Money-Back Guarantee: If you're not completely satisfied with any product for any reason, we'll refund your money or provide a replacement—no questions asked
• Extended Guarantee: Select premium products come with a 60-day money-back guarantee
• Defective Products: If you receive a damaged, defective, or expired product, we'll replace it immediately at no cost
• Quality Assurance: All products are tested for safety, efficacy, and quality before shipping

What's Covered:

• Manufacturing defects
• Damaged or leaking packaging
• Expired or unusable products

What's Not Covered:

• Products used beyond the return window (30 days)
• Products that have been opened and used (unless defective)
• Damage caused by improper storage or handling

How to Claim Your Guarantee:

1. Contact our customer service team within 30 days of purchase
2. Provide your order number and reason for return
3. We'll arrange a replacement or refund
4. Refunds are processed within 5-7 business days

Questions? Our customer service team is here to help. We're committed to ensuring you have the best experience with our products!

Shipping Options & Timelines:

We offer multiple shipping options to get your beauty products to you quickly and safely:

• Standard Shipping: 8-11 business days (Free on orders over R100)

Processing Time: Orders are processed within 1-2 business days before shipment. We carefully package all products to ensure they arrive in perfect condition.

Tracking: Once your order ships, you'll receive a tracking number via email. You can monitor your delivery in real-time through our tracking system.

Order Status: You can check your order status anytime by logging into your account or contacting our customer service team.

Our Hassle-Free Return Policy:

We want you to be completely satisfied with your purchase. If you're not happy with your beauty products, we make returns easy:

• Return Window: 30 days from the date of purchase
• Condition Requirements: Products must be unused and in original, unopened packaging to qualify for a full refund
• Opened Products: If you've opened or used a product, you may be eligible for an exchange or store credit (case-by-case basis)
• Return Shipping: We cover all return shipping costs with a prepaid return label

How to Return:

1. Contact our customer service team with your order number
2. We'll provide you with a prepaid return shipping label
3. Pack your items securely and drop off at any courier location
4. Once we receive and inspect your return, we'll process your refund

Refund Timeline: Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.

Defective Products: If you receive a damaged or defective product, we'll replace it immediately at no cost to you.

Sensitive Skin Solutions:

We understand that sensitive skin requires special care. Many of our products are specifically formulated for sensitive and reactive skin types:

Our Sensitive Skin Range:

• Hypoallergenic Formulas: Tested to minimize the risk of allergic reactions
• Fragrance-Free: No synthetic fragrances or essential oils that can irritate sensitive skin
• Gentle Actives: We use soothing ingredients like chamomile, aloe vera, centella asiatica, and oat extract
• No Harsh Chemicals: Free from alcohol, sulfates, parabens, and other common irritants
• Dermatologist-Tested: All products are tested for safety and efficacy on sensitive skin

How to Use with Sensitive Skin:

1. Patch Test First: Always test a small amount on your inner arm or behind your ear for 24 hours before full application
2. Start Slowly: Introduce one new product at a time, waiting 1-2 weeks between additions
3. Use Minimal Amount: Less is more with sensitive skin. Start with a pea-sized amount
4. Avoid Mixing: Don't combine multiple active ingredients initially
5. Monitor Your Skin: Keep track of how your skin responds

Need Help? If you're unsure whether a product is suitable for your sensitive skin, our beauty consultants can provide personalized recommendations. Contact us anytime!